Privacy Policy
Last updated:
This policy explains how TLC Tech Ventures LLC (“ClearComp,” “we,” “us”) collects, uses, shares and keeps information when you use ClearComp at getclearcomp.com (the “Service”), and when we contact people about ClearComp.
The short version
- We never sell personal information, and we don’t share it for advertising.
- We share information only with the service providers listed in section 5, and only so they can run parts of ClearComp for us.
- Each company’s data is kept separate from every other company’s with database row-level security.
- Commission, sales and payout records are wage records. We keep them for as long as the customer’s account exists, and delete them when the customer asks in writing.
- Questions or requests: support@getclearcomp.com.
1. Who this policy covers
- Customers — businesses that subscribe to ClearComp, and the admins who use it for them.
- Reps — people whose commissions a customer tracks in ClearComp, whether or not they log in.
- Prospects — business contacts we reach out to about ClearComp. See section 9.
- Visitors — people browsing our website.
For information a customer puts into ClearComp about its reps, the customer decides what goes in and why. The customer is the “controller” (or “business”) and we are its “processor” (or “service provider”): we handle that information only to run ClearComp for the customer. Reps with questions about their data should contact their employer first; we’ll help the employer answer. For customer account and billing information, website visitors and prospects, we are the controller.
2. Information we collect
2.1 From customers and admins
- Account details: name, work email, company name, password (stored as a one-way hash by our authentication provider), and your company logo if you upload one.
- Billing details: plan, subscription status and billing contact email. Card details go straight to Stripe; we never see or store full card numbers.
- Payroll contacts: the name and email of the person or payroll provider you ask us to send payroll exports to.
- Security details: two-factor authentication settings, and a mobile number if you choose SMS codes.
- Messages to us: support emails and anything you send through the Service.
2.2 Information customers enter about reps
Depending on how a customer uses ClearComp, this can include:
- the rep’s name, work email, rep code and role;
- sales and production figures, the names of the customer’s own clients on those sales, split percentages and territories;
- commission plans, commission amounts, adjustments, deductions, payouts and payment dates;
- draws, base salary, quotas and goals, and how the rep is paid for payroll purposes (for example 1099 or W-2);
- expenses and reimbursements, including receipt images or files the rep or admin uploads;
- any custom fields the customer creates.
ClearComp is not built for Social Security numbers, other government ID numbers, full bank account numbers or health information, and our Terms don’t allow customers to enter them. Receipts can show incidental details such as the last digits of a card; please crop anything you don’t need.
2.3 Collected automatically
- Security logs: sign-in attempts (email and time) and, for sign-up and password-reset requests, your IP address, used to block abuse.
- Server and error logs: IP address, browser and device type, pages requested and timestamps.
- Error reports and session replay (Sentry): when something breaks, Sentry receives a report that can include your IP address, browser details, the page you were on and technical details of the error. When you use ClearComp in your browser, Sentry may also record a replay of a sample of sessions, and of sessions where an error occurs, so we can see what went wrong. Replays are set to mask the text on screen and what you type and to block images, so they show page layout, clicks and navigation rather than your data.
- Cookies: see section 8.
3. How we use information
- to run ClearComp: calculate commissions, show dashboards, produce payout and payroll exports, and send the emails you ask us to send (such as payroll exports to your payroll contact);
- to sign you in, protect accounts and prevent abuse;
- to bill you and manage your subscription;
- to send service emails such as invitations, trial reminders, billing notices and security alerts;
- to answer support requests, including by looking at your account with you (see section 6);
- to find and fix bugs and keep ClearComp reliable;
- to contact prospects about ClearComp (see section 9);
- to meet legal obligations.
3.1 AI features
Some features send information to Anthropic, our AI provider, to generate a result:
- Rep goal messages: a rep’s year-to-date production, annual goal, current-period sales and projected year-end are sent to write a short encouragement message on the rep’s dashboard. The rep’s name and email are not sent.
- Plan import: when an admin uploads a commission plan document, its contents are sent to turn it into plan settings. We don’t keep the uploaded file.
- Prospect research: when our staff add a prospect from a screenshot of a public professional profile, the screenshot is sent to pull out the name, company, title and location.
Anthropic processes this information to return the result to us. Under our commercial terms with Anthropic, it doesn’t use this information to train its models. We don’t use customer data to train AI models either.
4. How we share information
We never sell personal information and we don’t share it for cross-context behavioral advertising. We share information only:
- with our service providers (section 5), under contracts that limit them to running their part of ClearComp for us;
- inside your company’s account: a rep can see their own commission data; a customer’s admins can see all of the company’s data;
- with people you tell us to send to, such as your payroll contact;
- when the law requires it, for example a valid court order, or to protect the safety of people or the Service;
- in a business transfer: if ClearComp is merged or sold, information may move to the new owner under this policy, and we’ll tell customers before that happens.
5. Service providers (subprocessors)
| Provider | What they do for us | Where |
|---|---|---|
| Supabase | Database, file storage (receipts, logos) and sign-in | United States |
| Vercel | Hosting for the website and app | United States |
| Stripe | Payments and subscriptions | United States |
| Resend | Sending email (service emails, payroll exports, outreach) | United States |
| Sentry | Error monitoring and session replay | United States |
| Anthropic | AI features described in section 3.1 | United States |
| Calendly | Booking calls with us (loads only when you choose to book) | United States |
| Google Workspace | Our email inboxes, including support and replies | United States |
| Twilio | Text messages for SMS two-factor codes, only if you turn them on | United States |
We’ll update this list before adding a provider that handles customer data. Customers who want notice of changes can ask at support@getclearcomp.com.
6. Access by ClearComp staff
A small number of named ClearComp staff can open a customer’s account as that customer’s admin to give support, investigate a problem or fix data at the customer’s request. We use this access only when it’s needed for those reasons, and staff are bound to keep what they see confidential.
7. How long we keep information
| Information | How long |
|---|---|
| Commission, sales, payout, draw and expense records (wage records) | For as long as the customer’s account exists. Customers often must keep these for several years under wage and tax laws, so we don’t delete them on our own. We delete them when the customer asks in writing. |
| A rep the customer removes | The rep can no longer sign in. Their commission, sales and payout records stay with the customer’s wage records until the customer asks us to delete them. |
| Account and company details | While the account exists, and after a subscription ends until the customer asks us to delete the account. |
| Billing records | As long as tax and accounting law requires (usually 7 years). Stripe keeps its own records under its own policy. |
| Security logs | As long as needed to protect accounts, then deleted. |
| Error reports and session replays | Kept by Sentry for its standard retention period, then deleted. |
| Prospect records | Until the person opts out or we stop contacting them. Opt-out addresses stay on a do-not-contact list so we never email them again. |
| Support emails | As long as needed to help you and keep a record of what we agreed. |
Deleting an account: an admin can ask us to delete their company’s account by emailing support@getclearcomp.com from the admin’s address. We confirm the request, then delete the company’s records and uploaded files. We keep a minimal record that the deletion happened (company name, date and who asked). Deleted data can remain in encrypted backups until those backups expire.
8. Cookies and similar technology
We don’t use advertising cookies or cross-site tracking. We use:
- Sign-in cookies that keep you logged in (set by our authentication provider);
- a trusted-device cookie, if you choose “Remember this device for 30 days,” so you aren’t asked for a two-factor code on that browser for 30 days;
- a support-session cookie used only while ClearComp staff are viewing an account for support;
- browser storage used by Sentry for error reports and session replay (section 2.3);
- Calendly’s cookies, only after you open the booking window to schedule a call.
You can block cookies in your browser settings, but you won’t be able to sign in without the sign-in cookies.
Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your personal information. We don’t sell or share personal information, so there is nothing further to switch off.
9. Prospects: people we contact about ClearComp
We contact people at businesses that might use ClearComp, usually sales, operations or finance leaders at staffing and insurance agencies. This section explains what we hold about you if we’ve contacted you.
- What we hold: your name, company, job title, work email and, if listed publicly, a work phone number, professional profile link, industry and city or region, plus notes on our contact with you.
- Where it comes from: public professional profiles and company websites, business contact directories, and people you’ve connected with us through.
- Why we use it: to tell you about ClearComp. Where the law asks for a legal basis, ours is our legitimate interest in offering a business product to people whose role it fits.
- Where we don’t send cold email: we don’t send cold email to people we can identify as being in the European Union, European Economic Area, United Kingdom, Switzerland or Canada.
- Open tracking: our outreach email doesn’t use tracking pixels for people outside the United States.
- How to opt out: click the unsubscribe link in any email, or write to support@getclearcomp.com. We stop right away and keep your email address on a do-not-contact list so it isn’t added again.
- Your rights: you can ask what we hold about you, ask us to correct it, or ask us to delete it (we keep only your address on the do-not-contact list).
10. Your rights and choices
Depending on where you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that’s wrong;
- delete information (subject to records we or a customer must keep by law);
- give you your information in a portable format;
- stop or limit certain uses.
Email support@getclearcomp.com. We’ll confirm the request comes from you, usually by replying to the email address on file, and respond within the time the law requires (45 days under California law). We won’t treat you differently for making a request.
Reps: your employer controls the commission data about you. Please send requests to your employer first; if you contact us, we’ll pass the request to your employer and help them respond.
10.1 California residents (CCPA/CPRA)
In the last 12 months we collected these categories of personal information, for the purposes in section 3:
| Category | Examples | Disclosed to | Kept for |
|---|---|---|---|
| Identifiers | Name, work email, account ID, IP address | Service providers | Life of the account, then until deletion is requested |
| Commercial information | Plan, subscription and billing history | Stripe | Usually 7 years |
| Professional or employment information | Sales, commissions, draws, pay type, expenses, job title | Service providers; the customer’s payroll contact | Life of the customer account (wage records) |
| Internet or network activity | Logs, error reports, session replays | Vercel, Sentry, Supabase | Provider retention periods (section 7) |
| Sensitive personal information | Account login (email and password) | Supabase (authentication) | Life of the account |
We use sensitive personal information only to sign you in and keep your account secure, so there is no “limit the use” choice to offer. We don’t sell or share personal information and haven’t in the last 12 months. We don’t knowingly collect information from anyone under 16.
Authorized agents: you can have someone else make a request for you. We’ll ask for your signed permission and may ask you to confirm your identity with us directly.
10.2 People in the EEA, UK and Switzerland
Where GDPR or UK GDPR applies, we rely on these legal bases: performing our contract with customers (to provide ClearComp), our legitimate interests (to secure, support and improve ClearComp, and to contact prospects), and legal obligations. You can complain to your local data protection authority.
11. International transfers
ClearComp is run from the United States and our service providers store data there. When personal information from the EEA, UK or Switzerland is transferred to the US, we rely on the European Commission’s Standard Contractual Clauses (with the UK Addendum and Swiss amendments where needed) or on the recipient’s certification under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions.
Data processing agreement: customers can get our data processing agreement on request at support@getclearcomp.com.
12. Security
- Encryption in transit (HTTPS) for all traffic, and encryption at rest in our database and file storage.
- Row-level security in the database, so each company can only reach its own data.
- Role-based access: reps see only their own records; admins see their company’s.
- Two-factor authentication, sign-in rate limits and automatic sign-out after inactivity.
- Receipts are stored privately and shown only through short-lived links.
No system is perfectly secure. If you think your account has been compromised, email support@getclearcomp.com right away.
13. SMS messages
If you turn on SMS two-factor authentication, we text you one-time sign-in codes. We use your number only for this, never for marketing, and we don’t share it for marketing. Message and data rates may apply; how often you get messages depends on how often you sign in. Reply STOP to opt out or HELP for help. Opting out turns off SMS codes; you can use an authenticator app instead.
14. Children
ClearComp is a business service and isn’t meant for anyone under 16. If you think a child has given us information, tell us and we’ll delete it.
15. Changes to this policy
If we make a material change, we’ll email customers or post a notice in ClearComp at least 14 days before it takes effect, and update the date at the top of this page.
16. Contact
TLC Tech Ventures LLC (ClearComp)
Email: support@getclearcomp.com
Web: https://www.getclearcomp.com