Terms of Service

Last updated:

These Terms of Service (“Terms”) govern your use of ClearComp, a software service run by TLC Tech Ventures LLC, a New Jersey limited liability company (“ClearComp,” “we,” “us”). By creating an account or using the Service you agree to these Terms. If you don’t agree, don’t use the Service.

1. The Service

ClearComp lets businesses (“Customers”) record sales, set up commission plans, calculate commissions, draws, deductions and reimbursements, and share the results with their sales representatives (“Reps”). It includes dashboards, payout tracking, reports and payroll exports (together, the “Service”).

2. Accounts

2.1 Customer accounts

A Customer account is opened by someone authorized to act for a business. That person confirms they can bind the business to these Terms.

2.2 Rep accounts

Reps get access by invitation from their employer (the Customer) and can view the commission information the Customer records about them. Reps agree to these Terms when they accept the invitation and create a login.

2.3 Account security

Keep your login details confidential; you’re responsible for activity under your account. Tell us right away at support@getclearcomp.com if you think someone else has accessed it.

3. Free trial, automatic renewal and payment

3.1 Plans and prices

We offer monthly plans (currently Starter, Team, Growth and Professional) at the prices shown at sign-up and on our pricing page. Enterprise plans are agreed separately in writing. We’ll email you before a price change affects you, and it won’t apply to a billing period you’ve already paid for.

3.2 Free trial

New Customers get a 14-day free trial. A card is required to start it. You won’t be charged during the trial.

3.3 Automatic renewal

Unless you cancel before the trial ends, your card is charged the monthly price of the plan you chose when the trial ends, on day 15, and again every month on the same date until you cancel. We’ll email you a reminder the day before your trial ends, with the amount you’ll be charged.

3.4 How to cancel

Cancel any time from Billing in ClearComp, or by emailing support@getclearcomp.com. If you cancel during the trial, you won’t be charged. If you cancel after that, the cancellation takes effect at the end of the month you’ve paid for and you won’t be charged again.

3.5 Refunds

Fees already paid aren’t refundable, including for a partly used month, except where the law requires a refund.

3.6 Promotional codes

Promotional codes follow the terms given when they’re issued and may be changed or withdrawn before they’re redeemed.

3.7 Failed payments

If a payment fails, we may suspend access until it’s resolved. Repeated failures may lead to the account being closed.

4. Customer data

4.1 Ownership

Customers own the information they put into the Service (“Customer Data”), including sales, commission figures and Rep details. We don’t claim ownership of it.

4.2 Our permission to use it

Customer gives us a limited, non-exclusive permission to host, process, send and display Customer Data only as needed to provide and support the Service.

4.3 Our role

For Customer Data about Reps, ClearComp acts as the Customer’s processor (or service provider) and the Customer is the controller. The Customer is responsible for the accuracy of the data and for giving Reps any notices or getting any consents the law requires. A data processing agreement is available on request at support@getclearcomp.com.

4.4 What not to upload

The Service is built for names, work emails, sales and commission figures, draws, expenses and receipts, and how Reps are paid for payroll purposes. Don’t upload Social Security numbers or other government ID numbers, full bank account numbers, health information or other sensitive data it isn’t designed for. Customer confirms it has the right to upload everything it puts into the Service.

4.5 Support access

Authorized ClearComp staff may open your account as an admin to provide support, investigate problems or make changes you ask for. They do so only for those purposes and keep what they see confidential.

4.6 Keeping and deleting data

We keep Customer Data while your account exists, including after a subscription ends, so you can reactivate or export it. Commission, sales and payout records are often wage records the Customer must keep by law; when a Rep is removed, those records stay in the account. We delete Customer Data when an admin asks us in writing at support@getclearcomp.com. See our Privacy Policy for details.

5. Commission calculations and payroll

ClearComp calculates commissions from the data your company enters. It is not a payroll provider or an employer of record, and it does not withhold or file taxes. Verify every amount before you process payroll.

  • Not a payroll provider or employer of record. ClearComp doesn’t pay Reps, run payroll, or employ anyone. The Customer pays its Reps.
  • No tax withholding or filing. ClearComp doesn’t withhold, calculate, file or pay payroll or income taxes.
  • Classification is the Customer’s decision. Whether a Rep is an employee or an independent contractor, and how commissions are reported (for example W-2 or 1099), is the Customer’s responsibility. Labels in ClearComp don’t decide it.
  • Not a wage statement. Pages and exports in ClearComp show commission calculations. They aren’t official pay stubs or wage statements.
  • Results depend on your data and plan settings. The Customer is responsible for entering accurate data, setting up plans that match its agreements with Reps, and checking amounts before paying them.

6. Acceptable use

You agree not to:

  • use the Service for anything unlawful, fraudulent or harmful;
  • reverse engineer or try to extract the Service’s source code;
  • disrupt the Service or its performance;
  • try to get into parts of the Service or other accounts you aren’t allowed to use;
  • use the Service to send spam, malware or unsolicited messages;
  • resell or sublicense the Service without our written permission;
  • upload data you don’t have the right to upload;
  • pretend to be someone else.

7. SMS and two-factor authentication

Program name: ClearComp 2FA

Program description: ClearComp texts one-time verification codes to confirm it’s you when you sign in. You choose whether to turn this on.

If you turn on SMS two-factor authentication, you agree to receive these codes at the number you give us, sent through our SMS provider, Twilio. Message and data rates may apply. How often you get messages depends on how often you sign in (usually one message per sign-in that needs a code).

Reply STOP to any message to stop receiving them, or HELP for help. Stopping turns off SMS codes on your account; you can use an authenticator app instead.

We use your number only for two-factor authentication, never for marketing, and we don’t share it for marketing. You confirm the number is yours or you’re allowed to use it, and you’ll update it if it changes. For help, email support@getclearcomp.com.

8. Availability and support

We work to keep the Service available, but we don’t promise it will always be available or error-free. It may be unavailable for maintenance, updates or reasons outside our control. Support is by email; any faster response times are only those agreed in writing for an Enterprise plan.

9. Intellectual property

The Service, including its software, design, text, graphics and logos, belongs to TLC Tech Ventures LLC and is protected by intellectual property laws. These Terms don’t give you rights in our trademarks or branding.

10. Ending the agreement

10.1 By you

You can cancel as described in section 3.4.

10.2 By us

We may suspend or close an account, with or without notice, if it breaks these Terms, doesn’t pay, or puts ClearComp, other users or others at risk.

10.3 What happens next

When an account is closed, access to the Service ends. Customer Data is kept and deleted as described in section 4.6. Sections that by their nature should continue (including ownership, payroll disclaimers, limits on liability and dispute terms) continue after the agreement ends.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DON’T WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT COMMISSION CALCULATIONS SHOWN IN THE SERVICE ARE CORRECT FOR YOUR BUSINESS. THE SERVICE IS A TOOL FOR CALCULATING AND TRACKING COMMISSIONS. IT IS NOT PAYROLL, TAX, ACCOUNTING OR LEGAL ADVICE (SEE SECTION 5). CUSTOMERS ARE SOLELY RESPONSIBLE FOR THE AMOUNTS THEY PAY THEIR REPS.

12. Limitation of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS, TLC TECH VENTURES LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES AND AGENTS WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WON’T EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID CLEARCOMP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

Some places don’t allow some of these limits; there, our liability is limited as far as the law allows.

13. Indemnification

You agree to defend and indemnify TLC Tech Ventures LLC and its members, officers, employees and agents against claims, damages, losses and costs (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of anyone else’s rights, including through Customer Data you upload; or (d) any dispute between you and a Rep, employer or other third party about commissions, wages or payouts.

14. Governing law and disputes

New Jersey law governs these Terms, without regard to conflict-of-law rules. Disputes will be resolved only in the state or federal courts in New Jersey, and you agree to their jurisdiction.

15. Changes to these Terms

If we make a material change, we’ll email Customers or post a notice in the Service at least 14 days before it takes effect. Using the Service after that date means you accept the updated Terms.

16. General

  • Entire agreement. These Terms and our Privacy Policy are the whole agreement between you and ClearComp about the Service, unless you’ve signed a separate agreement with us.
  • No waiver. Not enforcing a term isn’t a waiver of it.
  • Severability. If a term can’t be enforced, the rest still apply.
  • Assignment. You can’t transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
  • Notices. Send notices to support@getclearcomp.com. We’ll send notices to the email address on your account.

17. Contact

TLC Tech Ventures LLC (ClearComp)
Email: support@getclearcomp.com
Web: https://www.getclearcomp.com